IT Help Desk Specialist – Senior

Job Summary

We are looking for an experienced IT Help Desk Specialist to manage multi-site IT infrastructure and provide advanced desktop, network, and end-user support. The role requires independent troubleshooting, IT asset lifecycle management, system administration and adherence to IT security standards.

Roles & Responsibilities

• Manage IT support requests across multiple office locations and resolve complex technical issues.

• Diagnose hardware, software, operating system, and network failures, escalating critical incidents when necessary.

• Administer Windows and macOS installations, configurations, updates and software environments.

• Troubleshoot LAN/WAN, VPN, IP configuration and connectivity issues.

• Manage LDAP/Active Directory authentication, user accounts and access permissions.

• Support endpoint security tools, antivirus/EDR conflicts and IT security compliance.

• Oversee IT asset deployment, retrieval, inventory tracking and periodic audits.

• Coordinate with vendors and facilities teams for infrastructure maintenance, cabling and equipment installation.

• Maintain documentation, incident records and standardized IT environments across sites.

• Provide clear technical guidance to employees and ensure minimal operational downtime.

Mandatory Requirements

• Diploma or Bachelor's degree in IT or a related field.

• Minimum 5 years of experience in IT help desk, desktop support or infrastructure operations.

• Hands-on proficiency with Windows and macOS administration.

• Working knowledge of LAN/WAN, VPN and IP configuration.

• Familiarity with LDAP/Active Directory and authentication systems.

• Experience in IT asset lifecycle management and technical troubleshooting.

• Understanding of endpoint security and access-control practices.

• Strong communication, coordination and independent problem-solving skills.

• Willingness to work on-site across rotating office locations.