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Service Operator
Duru Cooperation
Bengaluru, India
1 month ago
Salary:INR 4,00,000 - 6,00,000 / year
Experience:1 - 5 years
Type:Full Time
Workplace:Office
Premium Membership Benefits
- Stand Out with Priority Review: Your application gets priority over regular applications and you may be prioritized for other suitable jobs.
- Get a INR 10,000 Duruper cash reward upon successful placement.
Premium Membership Benefits
- Stand Out with Priority Review: Your application gets priority over regular applications and you may be prioritized for other suitable jobs.
- Get a INR 10,000 Duruper cash reward upon successful placement.
Skills
Service & Operations Management
Operational Policy Planning
Process & Workflow Design
Admin System / Screen Planning
Data Analysis & Problem Solving
Process Improvement & Automation
Documentation
Job Description
Job Summary
We are looking for a proactive Service Operator to plan, manage, and continuously improve service operations, operational policies, processes, and Admin systems. The role will work closely with Product, Engineering, QA, and Design teams to resolve operational issues, improve user experience, analyze operational data, and drive service efficiency.
Roles & Responsibilities
Define requirements for service operations, operational functions, and Admin screens.
Design, implement, and continuously improve operational policies, workflows, and processes.
Plan Admin screens, operational flows, and service functions from an operations perspective.
Analyze operational data to identify issues, trends, and improvement opportunities.
Investigate and resolve user inquiries and service-related operational issues.
Develop and maintain operation guides, policy documents, SOPs, and FAQs.
Identify repetitive tasks and drive process improvement and automation initiatives.
Collaborate with Product, Engineering, QA, and Design teams to enhance service quality and operational efficiency.
Take ownership of operational issues from identification through resolution and improvement.
Mandatory Requirements
1–5 years of experience in Service Operations, Operations Planning, Product Operations, or a similar role.
Strong understanding of operational policies, processes, and service workflows.
Strong user-focused problem-solving and communication skills.
Excellent documentation and process-writing skills.
Ability to quickly learn and adapt to new systems, tools, and services.
Ability to analyze operational problems and translate findings into actionable improvements.
