Engagement Manager – Strategy & Client Leadership

Job Summary

We are seeking an Engagement Manager to independently own client engagements and ensure end-to-end delivery of projects from requirement understanding through execution and closure. The role requires strong expertise in client management, project execution, structured problem-solving, stakeholder management, commercial awareness, and solutioning, with a strong focus on timely delivery, SLA adherence, client satisfaction, NPS, and account growth.

Roles & Responsibilities

• Own day-to-day relationships with assigned client POCs and build trusted, proactive partnerships.

• Understand client objectives, business priorities, requirements, and evolving needs.

• Manage projects end-to-end, translating requirements into project plans, timelines, deliverables, milestones, and responsibilities.

• Coordinate with medical, creative, technology, marketing, and other internal teams to ensure smooth project execution.

• Monitor project progress, dependencies, risks, SLAs, and timelines; proactively address potential delays and implement recovery plans.

• Develop practical solutions aligned with client objectives, scope, budget, resources, compliance, and execution feasibility.

• Support solutioning, proposal development, pitch presentations, execution roadmaps, and commercial discussions.

• Manage escalations, difficult conversations, stakeholder conflicts, and execution bottlenecks professionally.

• Drive accountability across internal and external stakeholders without direct reporting authority.

• Ensure high-quality deliverables and consistent client experience and satisfaction.

• Identify opportunities for upselling, cross-selling, repeat business, and long-term account growth.

• Gather client feedback and use insights to improve future engagements.

Mandatory Requirements

• Master’s Degree/MBA from a Tier-1 business school.

• 6–9 years of relevant experience in client servicing, account management, consulting, project/program management, healthcare/pharma, marketing services, or related fields.

• Proven experience in end-to-end project/client engagement ownership.

• Strong experience in stakeholder management, project execution, SLA/timeline management, and client communication.

• Strong structured problem-solving and decision-making abilities.

• Ability to work independently in a fast-paced environment with limited supervision.

• Strong commercial awareness and understanding of project scope, costing, and client value.

• Healthcare/pharmaceutical client experience is preferred.