Tele Sales Executive (TSE)

Job Summary

The Tele Sales Executive is responsible for generating sales opportunities through outbound calls and emails, promoting the company's product range, converting leads into orders, and maintaining strong customer relationships. The role involves coordinating with customers and internal teams, handling order processing, ensuring customer satisfaction, and supporting sales operations to achieve business targets.

Roles & Responsibilities

• Make a high volume of outbound calls and emails to prospective and existing customers.

• Explain product features, benefits, and offerings to potential customers.

• Generate new business leads and convert inquiries into sales orders.

• Coordinate order details between customers, factory, and installation teams.

• Follow up on order confirmations, dispatch schedules, and installation activities.

• Maintain and update customer databases and sales records.

• Respond to customer complaints and ensure timely resolution.

• Follow up on customer payments and outstanding dues.

• Inform customers about delays, delivery updates, or service issues.

• Process customer orders accurately and within specified timelines.

• Collect customer feedback and maintain customer satisfaction records.

• Prepare sales reports and support management with sales-related information.

• Perform additional tasks assigned by management.

Mandatory Requirements

• Bachelor's Degree in any discipline.

• Experience in Sales, Tele Sales, Customer Service, or Inside Sales preferred.

• Excellent communication skills in English and Telugu.

• Basic knowledge of MS Word and MS Excel.

• Strong customer handling and relationship management skills.

• Ability to multitask and meet deadlines.