Store Manager / Senior Sales Executive

Job Summary :
The Store Manager / Senior Sales Executive will lead the sales and customer experience at Réia Diamonds’ Exclusive Engagement Ring Studio. The role involves driving store performance, delivering a refined luxury buying experience, and building lasting client relationships. The ideal candidate will combine strong sales acumen with exceptional presentation and people skills, ensuring every customer interaction reflects Réia’s values of sophistication, ethics, and modern elegance.

Roles & Responsibilities :

• Drive individual and store sales performance; meet and exceed set targets.

• Deliver a personalized, luxury buying experience aligned with Réia’s brand ethos.

• Engage and convert high-value clients through storytelling and consultation.

• Develop long-term client relationships and encourage repeat business.

• Identify and execute upselling and cross-selling opportunities.

• Mentor junior sales executives in customer handling and brand representation.

• Maintain store hygiene, visual merchandising, and operational excellence.

• Oversee billing, packaging, and coordination with backend teams.

• Track and report sales performance, customer insights, and feedback.

• Act as a brand ambassador, representing Réia Diamonds’ sophistication and ethical values.
  Mandatory Requirements :
  Diploma/Degree in Business, Marketing, or related field preferred.

• 2–5 years of experience in luxury retail (jewellery, watches, fashion, or premium lifestyle).

• Proven track record of achieving and exceeding sales targets.

• Excellent communication, presentation, and interpersonal skills.

• Strong sense of grooming, etiquette, and client service.

• Proficiency in English and at least one regional language (Kannada, Hindi, or Tamil).

• Experience in clienteling, CRM, and POS operations.

• Energetic, proactive, and passionate about delivering excellence.

• Willingness to work on weekends and rotational shifts.