Restaurant Host / Hostess

Job Summary

The Host/Hostess will be responsible for welcoming guests, managing reservations, coordinating seating arrangements and ensuring a warm and professional first impression. The role involves managing guest flow, handling inquiries and coordinating with restaurant service teams to deliver an excellent guest experience.

Roles & Responsibilities

• Welcome guests warmly and professionally upon arrival.

• Manage guest seating arrangements, reservations, waiting lists and table allocation.

• Confirm reservations and handle booking inquiries through telephone, email or online platforms.

• Escort guests to their tables and provide menus where required.

• Coordinate with waiters, restaurant supervisors and management to ensure smooth service.

• Monitor table availability and guest flow especially during busy periods.

• Handle guest requests, inquiries and complaints professionally.

• Maintain accurate reservation records and guest information.

• Support VIP guest arrangements and special occasions.

• Maintain a professional appearance and ensure the reception area remains clean and organized.

• Follow restaurant service standards and company policies.

Mandatory Requirements

• Minimum 2 years of experience as a Host/Hostess or in a similar guest-facing hospitality role.

• Previous experience in a hotel, resort, fine-dining restaurant or premium hospitality establishment preferred.

• Good verbal and written English communication skills.

• Strong customer-service and interpersonal skills.

• Basic knowledge of restaurant reservations and table management.

• Professional grooming, positive attitude and welcoming personality.

• Ability to handle multiple tasks and work under pressure.