Job Summary

The IT Change & Release Coordinator is responsible for managing and coordinating IT change and release activities to ensure minimal disruption to business operations. The role supports governance of change processes, facilitates Change Advisory Boards, and ensures releases are planned, approved, and implemented in line with IT service management best practices.

Roles & Responsibilities

• Manage end-to-end IT change management activities in line with approved processes.

• Coordinate and facilitate Change Advisory Board (CAB) meetings and related approvals.

• Assess change requests for impact, risk, and readiness prior to implementation.

• Ensure proper documentation, scheduling, and communication of IT changes.

• Coordinate release management activities from planning through deployment.

• Establish and improve release management processes and controls.

• Monitor change and release performance and report on key metrics.

• Ensure compliance with ITIL service management practices and internal policies.

• Work closely with IT teams to minimize risks and service disruptions during changes.

Mandatory Requirements

• Bachelor of Science, Bachelor of Engineering, Bachelor of Computer Science, or IT Diploma.

• Minimum 8 years of overall IT experience.

• At least 4 years of experience managing IT Change Management and facilitating CABs.

• Strong awareness of ITIL Service Management processes.

• Hands-on experience in setting up and managing Release Management processes end to end.