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Telesales Head
White Gold
Bengaluru, India15 days ago
Salary:INR 18,00,000 - 20,00,000 / year
Experience:6 - 8 years
Type:Full Time
Workplace:Office
Premium Membership Benefits
- Stand Out with Priority Review: Your application gets priority over regular applications and you may be prioritized for other suitable jobs.
- Get a INR 10,000 Duruper cash reward upon successful placement.
Premium Membership Benefits
- Stand Out with Priority Review: Your application gets priority over regular applications and you may be prioritized for other suitable jobs.
- Get a INR 10,000 Duruper cash reward upon successful placement.
Skills
Telesales & Inside Sales
Sales Team Leadership
Lead Management & Nurturing
Sales Conversion Optimization
KPI & Performance Management
CRM Management
Quality Monitoring & Auditing
Team Coaching & Training
Upselling & Customer Retention
Data Analysis & Reporting
Process Improvement
Cross-Functional Coordination
Strategic Sales Planning
Job Description
Job Summary
We are looking for an experienced Head of Telesales to lead, scale, and optimize the telesales function. The role will focus on building high-performing teams, improving productivity and conversion rates, strengthening lead management, and driving measurable business growth through effective telesales strategies and processes.
Roles & Responsibilities
Lead, mentor, and scale the telesales team to achieve sales targets.
Develop performance frameworks to monitor productivity, conversion ratios, and lead quality.
Build data-driven strategies to improve call-to-walk-in and call-to-sale conversions.
Coordinate with Marketing and Operations to improve the lead-to-conversion journey.
Establish and optimize telesales processes for consistency, efficiency, and service quality.
Set and monitor daily, weekly, and monthly KPIs.
Conduct team training and quality audits to maintain communication and conversion standards.
Manage lead allocation, follow-ups, and feedback with cross-functional teams.
Manage CRM-based lead tracking, pipeline monitoring, conversion analysis, and forecasting.
Implement automation and reporting dashboards for real-time performance monitoring.
Take ownership of telesales revenue contribution and identify opportunities for conversion, upselling, and customer retention.
Support leadership in target forecasting, budgeting, and expansion planning.
Mandatory Requirements
6–8 years of progressive experience in Telesales / Inside Sales.
Minimum 2–3 years in a leadership role.
Proven experience scaling and managing large telesales teams.
Strong understanding of sales productivity metrics, quality frameworks, and CRM systems.
Hands-on experience with HubSpot, Salesforce, Zoho, or similar CRM platforms.
Excellent communication, coaching, and data interpretation skills.
Ability to build a performance-driven, accountable, and motivating team culture.
Experience in a retail, services, or consumer-facing environment is preferred.