Resort Reservationist

Job Summary

The Reservationist will manage guest reservations, booking inquiries, and related administrative activities to ensure an efficient and seamless booking experience. The role requires strong communication skills, attention to detail, and the ability to coordinate with Front Office, Sales and other departments to maximize occupancy and guest satisfaction.

Roles & Responsibilities

• Handle reservation inquiries through telephone, email, online platforms, and other booking channels.

• Process room or accommodation bookings, modifications, cancellations, and special requests.

• Provide accurate information about room availability, rates, packages, facilities, and booking policies.

• Maintain updated reservation records and ensure accurate entry of guest information.

• Coordinate with Front Office, Housekeeping, and Sales teams regarding arrivals, departures, and room availability.

• Confirm bookings and communicate reservation details to guests.

• Monitor booking schedules, occupancy levels, and reservation status.

• Handle guest queries and resolve booking-related issues professionally.

• Ensure accurate documentation and follow company reservation procedures.

• Support upselling of room categories, packages, and additional services where applicable.

Mandatory Requirements

• Minimum 2 years of experience in Hospitality or a similar role.

• Knowledge of reservation procedures, booking management, and guest-service standards.

• Good verbal and written English communication skills.

• Basic computer proficiency, including email, MS Office, and reservation systems.

• Strong organizational skills and attention to detail.

• Ability to handle multiple bookings and guest inquiries efficiently.

• Professional attitude and customer-focused approach.